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    Lidl Plus Terms of Use

    Last updated: October 2024

    Version: 2.0


    1. Scope of application and link to other regulations

    2. Participation requirements

    3. Registration, Account and Contract

    4. Lidl Plus Service when using Lidl Plus

    4.1 Customised information

    4.2 Data collection and storage

    4.2.1 Registering for Lidl Plus Services

    4.2.2 Data from Lidl Plus

    4.2.3 Store visits

    4.2.4 Customer service

    4.2.5 Tracking data from the Online Lidl Plus Service

    4.2.6 Reserved products

    4.2.7 Partner offers

    4.2.8 Lidl Pay

    4.2.9 My Lidl Points

    4.2.10 Online shop / Other digital offers (Only where applicable)

    4.2.11 Coupon Plus / Discount Collector

    4.3 Data analysis

    5. General requirements for using the Lidl Plus Service

    6. Reservation function (Where applicable)

    7. Your Obligations

    8. Cancellation / Deletion

    9. Liability

    10. Cancellation, deletion

    11. Final provisions





    1. Scope of application and link to other regulations

    These Lidl Plus Terms of Use (“Terms of Use”) govern participation in the Lidl Plus loyalty programme (“Lidl Plus Service”). Lidl Stiftung & Co. KG (“Lidl Stiftung” or “we”) operates the Lidl Plus Service. But Lidl Stiftung can use subcontractors or other Lidl Group companies, or both (“Lidl Companies” or “Lidl”), to provide the Lidl Plus Service. The Lidl Plus Service is intended for consumers (“Users” or “you”) who, for example, wish to reserve products or use other Lidl Plus functions or receive personalised information from Lidl via the Lidl Plus about offers and promotions and selected partners that are as tailored to your interests as possible. Lidl Plus thus aims to provide you with more relevant content and, in particular, to avoid you being sent information that you are not interested in. We determine what content is relevant based, in particular, on your purchasing habits and usage behaviour of the products and services of the Lidl Companies, as described below.

    Through the password-protected Lidl Plus Account you can view, access, manage and edit your data from various Lidl Plus Services of the Lidl Companies as defined above, such as the Lidl online store, Lidl Plus, etc. (“Online Lidl Plus Service”) at a central storage location (“Account” or “Lidl Plus Account”). Once you have registered with an Online Lidl Plus Service, the Account allows you to use the Online Lidl Plus Service with the same username and password, provided the Account is included in the corresponding Online Lidl Plus Service.

    The Lidl Plus Service is provided based on these Terms of Use. You can consult them at any time at [LINK] or download them and print them out. We do not save a copy of these Terms of Use after it has been signed.

    2. Participation requirements

    You must be 18 or over and eligible to join and use for the Lidl Plus Service. You may only use the Lidl Plus Service for your personal use. Using the Lidl Plus Service for any commercial use is expressly prohibited.

    3. Registration, Account and Contract

    You need to have an Account to use the Lidl Plus Service.

    You may apply to join and use the Lidl Plus Service by clicking on “Next” on the Lidl Plus and providing all the information requested, including your Account username and password (“Login Data”) and then clicking on “Sign Up. Signing up for the Lidl Plus Service is free of charge. Until you click on “Sign Up”, you can cancel your registration at any time by closing Lidl Plus, or you can delete, add to or correct any information you have entered into the various fields. We will verify your mobile phone number during the registration process by sending you an SMS with a confirmation code. This verification is required to complete the registration process.

    Once the registration process has been completed, you can change the information in your personal Account at any time.

    Once we have received your application to join the Lidl Plus Service, we will send you an email to the email address you provided during your registration process in order to confirm that we have received your application and that you have been registered to use the Lidl Plus Service (“Confirmation Email”). This Confirmation Email means that your registration process has been successful, so you can start using the Lidl Plus Service as soon as you receive it. This Confirmation Email will also include a verification link that you need to click on to verify your email address and link it to your Account. You will also automatically be assigned a Lidl Plus customer number when you register.

    As we provide the Lidl Plus Service voluntarily and free of charge, we may refuse to set up an Account for you and we are under no obligation to justify our decision.

    The email address and mobile phone number you provide to set up your Account must not have been already used for another Account. Nor can you use someone else’s email address, mobile phone number or other contact details to set up an Account. You may not use temporary addresses to set up various accounts either. You must keep your access data safe and refrain from giving third parties access to your Account.

    Every interaction with Lidl via your Account will be deemed to have been with you. This also applies if any third party has used your Account, regardless of whether they gained access to your Account by your actions or your failure to act. You must inform us immediately of any unauthorised use of your Account and must change your access data if you have reason to believe that any unauthorised third party has accessed or used your Account.

    You can join the Lidl Plus Service via

    • the Lidl App;

    The Account is only supported on Android devices whose default browser is Google Chrome.

    4. Lidl Plus Service when using Lidl Plus

    This section applies exclusively to using the Lidl Plus Service. “Lidl Plus Service when using Lidl Plus” within these Terms of Use means using Lidl Plus from the first time you log in to your Lidl Plus Account, which may happen automatically when you first register. Section 4.2.6 of the Terms of Use applies to the Reservation Function (where applicable) .

    4.1 Customised information

    The main purpose of the Lidl Plus Service is to send you information that is relevant for you or to display it on the Online Lidl Plus Service and – to the extent possible – to personalise our offers and services for you.

    Lidl Plus is free of charge.

    With Lidl Plus, you can enjoy a wide range of customised Lidl Plus Services such as offers that are specially tailored to your needs and wishes, you can participate in prize draws, and benefit from discounts and special offers. We will try to determine which Lidl products and services you might be interested in or have a preference over.

    4.2 Data collection and storage

    We use the data that you provide us to find the most suitable offers for you.

    4.2.1 Registering for Lidl Plus Services

    During the registration process, we require the following information from you: first name, surname, surely date of birth, email address, mobile phone number and a password. You can optionally provide your title and gender. You may activate the “Stay logged in” function for convenient login. Activating this function sets a permanent cookie (for 12 months) in your device’s the browser for automatic recognition whenever you access the Lidl Plus Account. You can however delete this cookie at any time via the browser settings.

    When you first register with an Online Lidl Plus Service (i.e. without having previously registered with another Online Service), you will automatically set up the Lidl Plus Account. But if you have already registered with another Online Lidl Plus Service that is integrated with your Lidl Plus Account, you can simply log in to another Online Lidl Plus Service that interacts with Lidl Plus using your existing login details. If the Lidl Companies offer new Online Lidl Plus Service in the future, you may also be able to use it via your Lidl Plus Account. Other terms of use may specifically apply to that new Online Lidl Plus Service. Lidl Plus single sign-on function gives you a cross-portal identity that the connected Online Lidl Plus Service recognises and verifies and that you can manage via the Lidl Plus Account. The Lidl Plus Account allows you to view, access, manage and correct your information from various Online Lidl Plus Service. The Lidl Plus Account stores your customer details and information as well as the customer details and information provided for other Online Lidl Plus Services. Your Account gives you centralised access to your customer details, login data, any information about your circumstances and interests that you voluntarily provide on the “About me” section, your “Family Club” programme benefits (where applicable), and information about your preferred payment methods and your purchase/order history. Your data may be transferred to the corresponding Online Lidl Plus Service when you use a particular offer to make the whole process of using that Online Lidl Plus Service as simple as possible and, if necessary, to carry out the transaction in question.

    When using Lidl Pay on Lidl Plus, you may set up a “two-factor authentication” for all your Online Lidl Plus Services. If you do, you will need to also enter a verification code every time you log in to your Account, which you will receive on the mobile phone number or email address you used to register.

    You can deactivate the two-factor authentication at any time on Lidl Plus or mark a device as trusted. But if you do, you will not be able to use the Lidl Pay mobile payment service.

    4.2.2 Data from Lidl Plus

    If you have voluntarily provided information about your circumstances and interests on your Lidl Plus Account, the Lidl Companies may also use this information for other Online Lidl Plus Services (in particular to send you personalised offers).

    4.2.3 Store visits

    When you scan your Lidl Plus card during your visit to a Lidl store, either at the checkout point or self-service tills, we record which store you have visited, the type, quantity and price of the products you have purchased or returned, the coupons and vouchers you have used, the total cost of your shopping, the average amount of you shopping in a given period, how often you purchase at Lidl stores, as well as both the time and type of payment you use.


    You can use your digital customer card or the mobile phone number you used to register to identify yourself as a Lidl Plus customer at the checkout point.. You also need to activate your Lidl Plus coupons on the app to be able to use them.

    4.2.4 Customer service

    We also use your data to handle your requests on Lidl’s customer service department.

    4.2.5 Tracking data from the Online Lidl Plus Service

    If you have consented to us processing tracking data in the Online Lidl Plus Service to use it for Lidl Plus, we will also use this information to pick the best possible offers for you.

    Please refer to our Privacy Notice.

    4.2.6 Reserved products

    If you reserve products (where applicable) via the Lidl Plus and then purchase them at one of our stores, we also collect information about your use of our reservation service and which products you have used it for.

    4.2.7 Partner offers

    Through Lidl Plus, you can receive discounted offers from partners from time to time (e.g. as part of discount campaigns). These offers contain a generic or individualised identification number (promotional code) assigned by the respective partner, which you must provide to the partner or read out in order to use the offer. Some of these offers require you to identify yourself as a Lidl Plus customer using a QR code or your digital customer card rather than a promotional card. The coupons are not an offer from us; receiving and using the offers are exclusively subject to the corresponding partner’s conditions and privacy notice. This means that the partner making the offer may change or cancel the offer from time to time. The partners will inform us if you use the coupons, vouchers, promotional codes, etc. The “Partner offers” function may contain links to third-party websites, which we do not control and are not responsible for.

    If you use a special offer through Lidl Plus that requires you obtain goods or services directly from one of our partners, they will provide us your details (email address and mobile phone number) so that we can correctly apply the offer to your Account.


    4.2.8 Lidl Pay (where applicable)

    General

    Lidl Plus also gives you access (where applicable) to a mobile payment service (Lidl Pay). With Lidl Pay, you can store one or more of your Visa, Mastercard or Maestro credit and debit cards on Lidl Plus and use your mobile phone to pay for your goods or services at various payment locations (checkout point, etc.). You can use Lidl Pay for the Lidl Plus Service. Using Lidl Pay may be subject to additional conditions and the privacy notice of the payment service providers involved. Your card registration on Lidl Plus takes place in a secure environment.

    Card registration process

    You can register several credit or debit cards to use with Lidl Pay. But you will need to create a personal passcode to register a card for the first time. This Passcode is not your credit card passcode, so you can use any number. If you use other methods for authentication, you may be subject to the terms of use and privacy notice of the respective providers (e.g. of Apple if you use TouchID or FaceID). After registering a card for the first time or when registering other cards, you will be redirected to a secure website of the payment platform provider for card registration within Lidl Plus where you will be asked to provide information (card number, expiry date, credit card verification number (CVV2)). Once your registration request has been confirmed, the payment service provider will check your data and a “token” will be generated that is stored in your Lidl Plus customer profile. This token is identifier that contains no card data and is only used to assign the registered card to your credit or debit card during a transaction.

    Once your card has been successfully registered, the payment service provider will send us the first six or eight (depending on the length of the BankIdentificationNumber) and the final four digits of your card number as well as its expiry date and assign it to your Lidl Plus customer account in addition to the “token”.

    Payment process

    When you open up your digital Lidl Plus customer card, you can slide across to specify that you want to use Lidl Pay at the checkout. This setting remains until you change it again. This does not apply to payments at charging stations or for Digital Lidl Plus Services. When you use Lidl Pay to pay for you goods, you need to enter your Passcode before transaction in order to generate the digital code. The code is valid for 15 minutes, after which, you will need to create a new code.

    During the payment process, the token that identifies your credit card is sent to the payment service provider together with the amount to be paid and other transaction-specific information. As soon as they confirm the transaction, the purchase will be completed and you will receive your invoice with the corresponding card transaction details as with any other credit or debit card purchase of goods or services.

    In order to carry out the payment transaction in accordance with Directive (EU) 2015/2366 (“PSD 2”), the applicable national implementation laws and Delegated Regulation (EU) 2018/389, we allow your payment provider or the entity providing your means of payment (such as your debit or credit card) to carry out customer authentication and preliminary risk checks together with our service providers to assess whether a customer authentication is necessary. This is to ensure that it is you – and not another person fraudulently – who is using that means of payment. This information relates in particular to your personal data, the current transaction and your payment history.

    Handling the Lidl Pay Passcode with care

    You must (1) not to communicate your Lidl Pay Passcode to third parties, (2) store your Lidl Pay Passcode separately from your mobile phone, and above all (3) not to store your Lidl Pay Passcode on your mobile phone’s note function, for example.

    Deletion of Lidl Pay

    We may Delete Lidl Pay if

    • we consider this to be necessary to protect our legitimate interests or those of the payment service provider,

    • we consider or suspect that Lidl Plus or Lidl Pay has been used in a fraudulent manner or in way that is contrary to these Terms of Use,

    • you use “two-factor authentication” for your Lidl Plus Account. With two-factor authentication, you will also be asked to enter a verification code each time you log in to your Account, which will be sent to your mobile phone number or email address registered with us.

    While your Lidl Pay is deleted, you will not be able to use Lidl Plus to pay. We will inform you if we ever decide to delete your Lidl Pay and explain our reasons for doing so, if possible before we actually delete the function. Likewise, we will inform you when we undelete your Lidl Pay function.

    Deactivating Lidl Pay

    We may deactivate Lidl Pay if

    • the Lidl Pay Passcode or the credit or debit card expiry date are entered incorrectly five consecutive times;

    • you do not use the Lidl Pay function for more than 24 months.

    If your Lidl Pay is deactivated, you will not be able to use it to pay for goods or services.

    Forgotten Passcode

    If you forget your Lidl Pay Passcode, you can set a new one without losing the data you have entered.

    Depending on the payment details you have stored with Lidl Pay, you will need to carry out a single or double security check to enter a new Passcode. The security check may include asking you about payment details, your mobile phone number or other details such as the expiry date on your registered debit or credit cards.

    4.2.9 My Lidl Points (where applicable)

    General

    With the Lidl Plus App loyalty program ("Lidl Points"), you can collect digital points when you shop at a participating Lidl store. You can exchange the points you collect for reward coupons available in the Lidl Plus app.

    Lidl Plus is for personal and consumer use only and cannot be used for any business transaction, which will constitute abuse.

    Lidl reserve the right to remove, suspend or deduct points accrued if Lidl have reason to believe the Lidl Points scheme is being abused by a Lidl Plus user.

    Lidl can amend or cancel the Lidl Points scheme, including these terms and conditions, at any time without any liability

    Collecting points

    To collect points, you must scan your digital Lidl Plus card at the till during the check-out process. Points are collected for every 1 pound you spend on qualifying purchases and assigned to your Lidl Plus customer number. For every 1 pound of purchase value in our Lidl stores, you will receive 25 points. This applies to all purchases in our Lidl stores (except non-qualifying products such as alcohol, lottery tickets, newspapers, medicines, gift cards, infant milk formula, mobile top-up, or check-out bags) Other products may also be excluded from the scheme at the discretion of Lidl.

    Points will be credited up to 48 hours after your purchase at a Lidl store (“availability”). You can view your current My Lidl points balance at any time in the Lidl Plus app at Lidl Points  view all.

    Points cannot be added from receipts retrospectively.

    Points can only be collected on the first 3 transactions on the Lidl Plus card per day.

    Redeeming points and rewards

    You can redeem your points in the Lidl Plus App when you reach the required level of points for reward coupons.

    When redeeming points, individual redemption conditions may apply for the selected coupon. This includes, but is not limited to, a validity period for redemption. Lidl Plus Users should familiarise themselves with the individual redemption conditions prior to selection and redemption against point balance. The individual redemption conditions of the coupon can be found on the detail page of the respective coupon. The validity periods provided for in the coupon terms and conditions depend on the availability and stocking of the products in the store you have selected. To redeem the reward coupons in a participating Lidl store, you must activate them in the Lidl Plus App under the menu item "Coupons" and then identify yourself with your digital Lidl Plus customer card at the till.

    If you have been unable to redeem a coupon due to lack of availability in store or due to a fault on the part of Lidl, you can contact customer service e.g., via our contact form in the app or by phone to request an extension. Coupons will not be extended where the failure to redeem the coupon does not rest with Lidl. All decisions on the extension of a coupon shall be the sole discretion of Lidl.

    The collected points will not be exchanged for cash or any monetary value or deducted as part of the purchase price total in general when shopping. Points are non-transferable. You can currently redeem your points at participating Lidl stores only.

    Expiry of points

    Points must be used within 24 months of issue to your Lidl points balance.

    If you return a product, the points you have earned for the purchase of the product will be deducted from your Lidl points balance. This may leave you with a negative points balance, which you can replenish with points.

    Faulty items acquired using coupons redeemed against Lidl points may be exchanged in store for the same item (direct exchange). If this is not possible you can contact customer service e.g., via our contact form in the app or by phone. In addition, Lidl returns policy applies in the case of faulty items.

    If you terminate the participation according to section 10 or the user relationship for your My Lidl Account, your points will be deleted on the deletion of your Lidl Account. In this case, you will not be required to compensate for a negative points balance.

    4.2.10 Online shop / Other digital offers (Only where applicable)

    We receive details from Lidl Group companies about how you use the Online Lidl Plus Service or other apps, websites or other Digital Lidl Plus Services, such as the click and collect service, flower offers, travel offers, online recipes, photo offers, the Monsieur Cuisine app, the Lidl Home app, Family Club, etc. (in particular selected and purchased products, payment information and information about the delivery method, your responses to surveys, your participation in competitions, the products stored in your shopping basket, how often you shop, your tracking data, etc.) and, if possible, allocate them to your person, your email address or your customer number. We also combine the data we collect with the information about the products you have purchased at Lidl stores, for example to be able to determine which offers you might be more interested in or have a preference over and send you information about promotions, special offers and to better tailor our advertising to your needs and interests.

    4.2.11 Coupon Plus / Discount collector

    Reaching certain spending targets in a month is rewarded with a coupon. We reserve the right to change your individual spending target thresholds and the value or type of corresponding coupons from time to time at the beginning of each month.

    4.3 Data analysis

    The data described in section 4.2 described above are summarised in our database. We analyse the data with the aim of identifying information that may be of interest to you so that we can send or display that information to you first and foremost. We also use mathematical-statistical methods to determine potential product interests, taking our product range into account. For this purpose, we compare your personal data with the data of other customers. Based on this comparison, we can deduce which other products and promotions that other customers with similar interests have shown an interest in could also be of interest to you and other customers. However, Lidl does not assume any legal obligation to ensure that data processing always functions in the manner described. Subject to your consent, we create analyses of your use of Lidl Plus and user segmentation profiles. We allocate this information to you for the advertising purposes covered in these Terms of Use. It also gives us a general insight into how we can optimise our app and make our advertising campaigns more successful. We provide our advertising partners with statistically processed, anonymous data on the success of their advertising campaigns for billing purposes. Our advertising partners cannot trace this information back to you personally (for other data transfers, please refer to the Lidl Plus Privacy Notice).”

    To stimulate your interest in product categories that you do not normally buy, you may receive offers for other product categories on Lidl Plus. It is also likely that certain groups of Users will receive different discount rates for the same product category in order to test Lidl’s commercial promotions.

    5. General requirements for using the Lidl Plus Service

    You need a valid mobile phone number, an email address and a Lidl Plus Account to use the Lidl Plus Service.

    To be able to use Lidl Plus fully, you must download the software from an app store. Specific software versions are available for different types of mobile phones. For some types, suitable software cannot be offered for technical reasons. If there is no suitable software version for your mobile phone, you will not be able to use the Lidl Plus Services. However, Lidl Stiftung endeavours to offer the software for as many different model types as possible. Due to the constantly changing product ranges on the market for mobile phones, Lidl Stiftung is unable to provide an up-to-date list of all the mobile phones that support the Lidl Plus Services.

    Installing the software and using the Lidl Plus Services require a regular data transfer from your mobile phone. The scope and frequency of data transfer depend on the type and scope of use of the Lidl Plus Services. You will bear the connection costs incurred for this data transfer. The amount will depend on your contract with your mobile phone operator.

    The costs of setting up and maintaining an internet connection for Users are not part of Lidl Stiftung’s services. These services should be included in your contract with your internet provider.

    You also need to have enough battery power to use the Lidl Plus Service as well as sufficient screen brightness to be able to scan the QR codes during the checkout process.

    The participant has the obligation to install the updates offered by Lidl. They will be informed about this while using the software. The use of the Lidl Plus service on manipulated end devices (e.g., through jailbreaking/rooting) is not permitted.

    6. Reservation function (Where applicable)

    This section applies to using the Reservation Function, which is only available for Lidl Plus customers.

    6.1 Object

    The Reservation Function (where applicable) allows you to reserve the products specified on Lidl Plus and then collect them from a shop of your choice. To do this, you must first register via Lidl Plus in accordance with Section 3 to register for the Lidl Plus Service. Please note that some products in our range are only be set aside for you for a limited time. We therefore reserve the right to restrict or deactivate the Reservation Function on Lidl Plus at any time, even without notifying you in advance.

    6.2 Non-binding nature of reservations

    Reservations are free of charge and not binding. They do not give rise to any main contractual obligations, which means that they neither oblige you to purchase the product in question nor gives you a right to retain or receive the products.

    6.3 Reservation process (where applicable)

    The Reservation Function on Lidl Plus will automatically show you which products are available in your selected store. If the products are not available in the selected store, you can switch to another store. To make a reservation first select the product in the desired quantity on Lidl Plus and click on “Reserve” to add the product to your shopping basket. You can change the quantity of the selected products or remove products from the shopping basket. The reservation is completed when you click on “Confirm non-binding reservation” in the shopping basket. You should then receive an email confirming that your reservation request has been received at the email address you provided during your registration process. As soon as the reserved products have been deposited for you to collect at the Lidl store, you should receive a collection notification also by email. You can consult how long the reserved products will be set aside for you at the selected shop on Lidl Plus and in the collection notification. The period during which the Products are set aside for you at the Lidl store cannot be extended. You can also track your reservation status at any time on Lidl Plus.

    6.4 Collection and purchase at the shop (where applicable)

    To collect your reserved products, please contact an employee at the selected store and give them your reservation order number, which you can find on Lidl Plus, the reservation confirmation or in your collection notification. You can the purchase the reserved products by paying for them at the store’s checkout point. The contractual partner is the Lidl company operating the collection shop.

    6.5 Changing and cancelling the reservation

    You can change or cancel all or part of you reservation in “Your reservation” section on Lidl Plus by clicking on “Change” or “Cancel reservation”. By clicking on “Change”, your previous reservation will be cancelled and all your originally reserved products will be added to your shopping basket again. You can then edit the shopping basket and confirm the reservation again by clicking on “Confirm non-binding reservation”. If you do not confirm the reservation again, the products will not be reserved. When you change or cancel your reservation, you will receive a confirmation message to the email address you provided during your registration process.

    As an alternative to cancellation or if cancelling the reservation is no longer technically possible because the reservation is no longer at the “in preparation” stage, you can just allow the reservation to expire by not collecting the reserved products within period specified in section 6.3.

    6.6 History

    While the Reservation Function on Lidl Plus is active, your reservations will be displayed in your Account.

    7. Your Obligations

    You must

    • enter correct data when registering and keep your profile up to date,

    • update your mobile phone number on Lidl Plus immediately when it changes,

    • keep your password private and change it if you know or suspect that someone has accessed or tried to access your Account; and

    • use the Lidl Plus Service in accordance with applicable law.

    Please also note that we primarily use your mobile phone number to identify you as the authorised holder of your Lidl Plus Account. It is therefore very important that your current mobile phone number is always stored on Lidl Plus. This is the only way to ensure that you can access your Lidl Plus Account at any time, even if you forget your password, and to prevent unauthorised third parties from gaining access to your Lidl Plus Account if you change your mobile phone number.

    8. Termination

    8.1 Right of termination

    You have the right to terminate your participation in Lidl Plus within 14 days without giving any reason. The termination period starts on the date your participation in Lidl Plus begins.

    You can exercise your right to termination, by sending us to

    Lidl Stiftung & Co. KG

    Stiftsbergstraße 1, 74167 Neckarsulm

    WhatsApp: 0044-800-008-3016

    Email: customer.services@lidl-ni.co.uk


    unequivocal confirmation of your decision to terminate your participation in Lidl Plus (e.g. by post, fax or email). You may – but are not obliged to – use the attached sample termination form. To meet the termination deadline, all you need to do is send your termination notification before the termination period expires.

    8.2 Consequences of termination

    If you terminate this contract your participation in Lidl Plus, we will reimburse all payments we have received from you what you paid in the transaction in question, including delivery costs (except for any additional costs resulting from you choosing a type of delivery to return the product that is not the least expensive type of standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to terminate this contract your participation in Lidl Plus. We will refund the payments by the same means of payment that you used for the original transaction, unless expressly we agree otherwise with you; we will not charge you any fees for refunding the payments for reimbursing you for what you paid in the transaction in question.

    If you have requested that the services commence during the termination period if the services are already being provided during the termination period, you must pay us a reasonable amount corresponding to the proportion of the services already provided until you inform us of your decision to exercise your right to terminate your participation in Lidl Plus in relation to the total scope of the services established in that contract.

    8.3 Termination form

    Form

    9. Liability

    The operators of the individual Online Lidl Plus Service are solely responsible for the provision of their own Lidl Plus Services. Lidl Stiftung will not liable for any claims arising or resulting from those services. This also applies to other contributions by independent third parties such as internet providers.

    We are liable without limitation for intent and gross negligence as well as for damages resulting from acts causing death or personal injury.

    In simple negligence cases, we will only be liable if we have breached a material contractual obligation. A material contractual obligation means an obligation the fulfilment of which is essential for contract performance and the fulfilment of which the contractual partner may therefore regularly rely. In this case, liability is limited to the standard and foreseeable damage at the time the transaction in question was executed.

    The limitations of liability will apply accordingly in favour of our employees, agents and vicarious agents.

    Any liability on our part for guarantees expressly designated as such and for claims based on the Product Liability Act will remain unaltered.

    All other liability on our part is expressly excluded.

    10. Cancellation, deletion

    You are entitled to terminate your participation in Lidl Plus Service at any time without giving a reason by clicking on “Delete user account”. Lidl Stiftung can also cancel your participation in Lidl Plus Service at any time even it does not have good cause. Specifically, Lidl Stiftung may consider cancelling your participation if you breach these Terms of Use. Until any incidents in this regard have been clarified, we may initially block your user data. In particular, we reserve the right to delete your Lidl Plus Account if you provide false information. Lidl Stiftung and User can cancel participation in the Lidl Plus Service for good cause.

    11. Final provisions

    The European Commission provides an online dispute resolution portal at http://ec.europa.eu/consumers/odr/. However, we are neither obliged nor wish to resort to a consumer arbitration board to resolve a dispute.

    If any term of these Lidl Plus Terms of Use is found to be unenforceable, this will not affect the validity of the other terms.


    These Lidl Plus Terms of Use are in English and any communications we send to you will be in English.


    These Lidl Plus Terms of Use are governed by Northern Irish law and any disputes or court proceedings arising from them are subject to the non-exclusive jurisdiction of Northern Ireland.